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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,792 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Feb 4, 2015

      RBS is divesting itself of Citizens Financial Group, and is striving to make CFG a more attractive investment.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The efforts to make CFG a more attractive investment are making it a less desirable place to work. There is a huge lack of stability for employees. Workplace change has to be the understatement of the year. The expertise that had been accumulated over the years is vanishing, and being replaced by new hires both overseas and in the U.S. Many experienced executives are being replaced by new people from other banks and financial institutions. Some of them are good, and others not so much. It will be interesting to see how this turns out in the next few years.

      Cons

      The biggest con of working at CFG now is instability. Another one is increased regulatory focus from the OCC, etc. Yet another is the continued reduction in benefits to save money.

      3.0
      Feb 3, 2015

      Started job

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      decent work life balance, paid to go back to school

      Cons

      Poor management in a small setting can destroy morale

      4.0
      Feb 2, 2015

      Great company; treats their part-time employees just as good as full-time in terms of pay and benefits.

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are good at sales, there is great potential for big bonuses; however, most employees do not get much of a bonus, top performers can triple their annual salary in commission.

      Cons

      The company does not give hourly wage raises frequently. Also, the bank recently converted to a profit and loss business model, which is similar to how other banks run. In this model, however, there seems to be less room for promotions and commission/bonuses.

      Viewing 4300 - 4302 of 4,792 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.