Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 453 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Good Work life balance for employees" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 133 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 202 reviews)); "Poor upper management and disorganized retail structure." ((in 128 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "No bonus below Vice President" ((in 54 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

72% would recommend to a friend

(4,801 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,801 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Oct 21, 2015

banker

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great paid time off and hours

Cons

way too sales oriented, need better management

4.0

Oct 21, 2015

Good place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company to work for. Well compensated and many good benefits. Company really encourages employees to be active in the community.

Cons

Pace of change is slow and project take too long. Can be cheap with costs in some places and wastes money in other places. Tends to hire from outside more than it promotes from within.

2.0

Oct 15, 2015

Previous Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They offer great benefits and do offer opportunity for a trip at the end of the year for top performers.

Cons

Unless you are on the "A" list no matter qualifications or proven results you won't be promoted, at least in Michigan.

Viewing 4306 - 4308 of 4,801 Reviews

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Jobs at Citizens

Appraisal Senior Review Analyst

Mortgage Single Point of Contact Relationship Sr Specialist

Data Management Specialist

Fraud Customer Support Sr Specialist

Fraud Customer Support Sr Specialist- 2nd shift