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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,794 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jul 26, 2015

      Citizens

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good career opportunities with the investment services team.

      Cons

      Lack of establishment and structure to the role.

      1.0
      Jul 24, 2015

      Good ideas, very poor follow through.

      Retail employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The hourly wage is fair-good. Some of the branch staff are ok. Fair stock options depending on your outlook for the company.

      Cons

      Very poorly structured and managed organization. Tons of micro-management to the point where it is insulting and overwhelming. HR staff are headhunters, no support after you start. If you take a job with citizens, you are simply a number. Turnover is epidemic (probably because the recruiters are pretty uninformed about the jobs they are recruiting for). Only about 2/3 remain for the first 90 days.

      3.0
      Jul 23, 2015

      Good challenging career

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work environment when an in-store branch is run correctly. Held accountable to sales goals, but usually given freedom to reach them. The learning curve is steep, as it takes about 9 mos.-1 year before gaining comfort zone. However, once you've gutted it out the job can become second nature.

      Cons

      Personal goals are sometimes high depending on where you're located. Some regional managers have a tendency to micromanage.

      Viewing 4363 - 4365 of 4,794 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.