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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,792 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      May 27, 2015

      The Worst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits and pay structure.

      Cons

      Extremely weak mortgage leadership team places all value on personally looking good and absolutely none on execution and results. Huge disconnect above lower mid management. Layoffs with no rhyme or reason often wiping out much needed talent. Rock bottom morale. Competitive toxic environment. Many mandatory training sessions with no actual information that translates to the job. Lots of busy work and ineffective checklists.

      2.0
      May 26, 2015

      Universal banker

      Banker universal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy job, easy to hit goals, holidays off

      Cons

      False promises on how you can bonus $2,500+ a quarter and accelerate quickly when you double sales goals but this isn't true either

      2.0
      May 22, 2015

      Consumer Finance Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None due to upper management issues.

      Cons

      Citizens was at one time a great company that cared, they are not that company anymore.

      Viewing 4396 - 4398 of 4,792 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.