Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Apr 28, 2014

Decent company with supportive management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is fair, and they give great consideration to work experience in lieu of a completed formal education. Upper Management tries to be available and supportive of growth measures in the branches.

Cons

I've been gone for 2 years now, and from what I understand, there have been changes for the better. But, during my employment, the sales goals and treatment for smaller branches in rural and suburban areas was really rough, nearly impossible to attain. Bonus scales looked great on paper, but couldn't be reached, even for the most competitive over-achievers. Products and services were not as attractive as competitors. Changes from Upper Level Management were constantly being implemented without careful consideration or preparation. It was always painfully obvious how quickly and whimsically decisions were made, and the front line at the branches constantly looked like the fools, and had to take a lot of abuse from disgruntled customers over it.

3.0
Apr 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Great systems, great resources. From a sales perspective, there was always access to help solve problems and help line for anything.

Cons

NY had its own identity from the rest of the company. This was clear in their lack of success with the instore branches. There were regional managers who belittled and talked down to staff. They were employees who were from Charter One and essentially kept it Charter One. Nobody in NY could figure it out but it was the reason for high turnover rate

3.0
Apr 25, 2014

Personal Banker

Recommend
CEO approval
Business Outlook

Pros

Problem solving that can result in helping someone save money or earn more interest.

Cons

The companies products are always changing, meaning upset customers who accounts are changing a lot. Also managers are not always the best candidates to become managers and are more worried about their bonuses, than they are at helping their employees succeed.

Viewing 4492 - 4494 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.