Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 444 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 312 reviews)); "Good Work Life Balance Here" ((in 187 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 134 reviews)); "good training was present wihtin the company" ((in 97 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "Poor upper management and disorganized retail structure." ((in 129 reviews)); "You must get a good manager and department to succeed." ((in 121 reviews)); "No bonus below Vice President" ((in 63 reviews)); "Long Hours (In Store Branch)" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(1,286 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

1.0

Apr 2, 2022

Really bad experience after my company bought by citizens

Developer

Recommend

CEO approval

Business Outlook

Pros

Seemed like good work life balance.

Cons

The private mortgage company (FAMC) I worked for was purchased by citizens. A key member of the data transition team quit near the beginning of the transition. Immediately afterwards, several members of the transition team including myself were given raises as an incentive to stay. Once the transition was complete, the raise did not show up on my paycheck. When I went to my boss to inquire about this, he had me close the door and informed me that upper management had denied the raise he had told me was a done deal, and he was really sorry. The timing was extremely suspect. Fortunately I was able to leave soon thereafter.

Citizens Response

4y

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 so that we can look into your concerns.

3.0

Apr 1, 2022

Banker

Personal universal banker

Recommend

CEO approval

Business Outlook

Pros

Staff, benefits, and trainings were always great

Cons

Little pay, no saturdays off

Citizens Response

4y

Thanks for taking the time to leave a review. We're happy to hear you enjoyed the people you worked with as well as the benefits offered during your time here. Best of luck in your future endeavors!

1.0

Mar 31, 2022

No vision

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

The only positive that exist is if you are around long enough to get a part of other advisors books who left.

Cons

They promise you a small book and you are lucky if you receive 25% of their promise. They pay you on a percentage grid based on the banks commission on a sale. What they don’t disclose is that they are taking some off the top. They give you what seem like great branches until you get there and realize that other FAs have taken all the good clients for years and now retain them when they move branches. The few clients they do leave you are generally nightmares including the fact that the bank pressed Colorado life on the clients and they can’t get their money out without a hardship. There was a reason they were paying so much more than other carriers because of corruption. You are forced to try to salvage that and many other sales that were not the best fit for the clients. The FA managers seem like they just want to have the seats filled at any cost and mainly that cost is straight deceit.

Citizens Response

4y

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.

Viewing 448 - 450 of 1,286 Reviews

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Reviews about "Compensation"

Really bad experience after my company bought by citizens

Banker

No vision

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