Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 449 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 302 reviews)); "Work life balance is good" ((in 178 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 91 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 124 reviews)); "You must get a good manager and department to succeed." ((in 120 reviews)); "No bonus below Vice President" ((in 60 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

Mar 8, 2014

Hearts in the right place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great, smart people who are always trying to do their best for each other and customers. The company does a very good job of hiring the right people but sometimes gets lost in how to measure success and communicate a cohesive strategy that everyone understands and will follow.

Cons

Many, many shifting and confusing priorities. It's hard to deliver against a plan when you know it's going to change. Even senior management seems to be "stuck" when determining how to properly prioritize...the "deliver everything" attitude is hard to follow and somewhat unrealistic.

3.0

Mar 6, 2014

I learned a lot in the past 11 years.

Atm supervisor

Recommend

CEO approval

Business Outlook

Pros

Work life balance was great and there was room for growth. I was promoted 3 times in 6 years.

Cons

Not enough consistency when it comes to cross training. Everyone was cross trained but management didn't continue with it. There were a lot of people that had forgotten what was taught.

2.0

Mar 3, 2014

Branch Manager

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Polite people, friendly atmosphere if you get put in the right region and branch

Cons

Constantly changing, making it harder to bonus, unrealistic duties and goals

Viewing 4510 - 4512 of 4,791 Reviews

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Jobs at Citizens

Associate Research - Healthcare Services

Data Management Specialist

Senior Digital Content Partner

Private Wealth, Investment Specialist (Boston, MA)

Asset Finance Analysis & Reporting Analyst

United States

View job

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hearts in the right place

I learned a lot in the past 11 years.

Branch Manager

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Jobs at Citizens