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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,791 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jun 20, 2012

      A place you don't want to be stuck in for a long period of time.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits and 401k package; the hours are not bad either.

      Cons

      Limited opportunities to be promoted. Upper management needs to re-tool. Marketing and Communications department is weak and needs to be re-vamped.

      4.0
      Jun 18, 2012

      Good Overall Experience, Great Job through College

      Banker i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Team Good Communication of products/offerings to employees Understanding to personal troubles

      Cons

      VERY difficult to move out of branch to corporate office (promoting within, not often) Not enough vacation/sick time Unachieveable sales goals

      2.0
      May 27, 2012

      Very underwhelming and sales sales sales...

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is pretty decent just for a teller especially if you don't have many bills Gaining a little business experience Vacation time for part time employees...can't say that about many employers Nice hours if you don't have anything else to do but work although the hours can be very long and tiring

      Cons

      Sales...sales ....meeting sales goals here tends to be their number one objective here besides being operational sound... And honestly the products at the bank aren't that good compare to other banks and if more than one of your employees thinks the product is terrible how. Can we sell a bad product and some people realize that's it's not that good so they don't want it... The company has to get with standard times and stop being cheap the branches in Chicago are very badly designed and not clean not to mention the one I work at has roaches and mice and everything in the branch is very old where you don't want to touch anything. Not to mention the computer hardware and software is obsolete And very slow... Just a terrible company...no reason to work here and I would advise anyone who is thinking of it to turn around and run and think about chase or wells Fargo...

      Viewing 4630 - 4632 of 4,791 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.