Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Dec 9, 2009
Recommend
CEO approval
Business Outlook

Pros

I had some great knowledgeable colleagues who were very customer centric to both internal and external clients. There was the ability to meet people from different areas within the bank if you were working on a project that was fully supported.

Cons

Very low pay especially if you were promoted within. I left for a public sector/ non-management position and still was able to make 20% more. Outside hires would start at significantly more pay. Senior management no longer supported projects that would help increase productivity or efficiencies only projects that would being in revenue, usually at the expense of the customers. Branch staff, originally financial professionals just beginning their careers were replaced by unprofessional cheaper personnel with backgrounds in retail. Again the customer suffered...

1.0
Dec 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Base pay for In-Stores is competitive.

Cons

Extreme sales pressure, higher payouts of incentive pay is difficult to achieve, no work/life balance. Raises are practically non-existent. Growth opportunity is based on your sales only, not experience or leadership abilities. Onboarding was a nightmare and training is substandard.

1.0
Oct 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Excellent training, starting pay (but it doesn't go up very much after)

Cons

Management. Everything about them. a 40 hr/wk salary position is really 26 hr/wk. Branch employees are blamed for the bank's shrinking and changes in the industry. Horrible pay, branch managers with only $38k a year in some cases.

Viewing 4639 - 4641 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.