Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 440 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Pay was good but not competitive within industry" ((in 238 reviews)); "good work life balance that people would like" ((in 190 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 126 reviews)); "You must get a good manager and department to succeed." ((in 125 reviews)); "Very small bonus low salary increases" ((in 73 reviews)); "Long Hours (In Store Branch)" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

4.0

Oct 30, 2025

Review

Manager

Recommend

CEO approval

Business Outlook

Pros

I find company is okay to work for

Cons

Company can do better in pay scale

Citizens Response

7mo

Thanks for your feedback. We’re glad you're enjoying your time here and appreciate your insights. Thanks for being part of the team!

4.0

Sep 16, 2025

Bbbbbb

It cvp

Recommend

CEO approval

Business Outlook

Pros

Strong culture product driven with a strong engineering background. However, strong people management is also there.

Cons

Mostly very difficult to work with someone who has newest technology because this company runs on legacy

Citizens Response

9mo

Thanks for taking the time to leave your thoughts. We’re glad to hear you appreciate our culture. Your feedback is valuable, and we’re continuously working to modernize our tech stack while supporting our teams through that transition. Thanks again for your insights and for being part of Citizens.

5.0

Mar 14, 2025

Good firm

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Hybrid work, fruity tuesdays and flexible working hours

Cons

No cons at all, satisfied with the company

Citizens Response

1y

Thanks for taking the time to leave a review. It's great to hear that you're enjoying your time with us. Thanks for all you do!

Viewing 4669 - 4671 of 4,790 Reviews

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Jobs at Citizens

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Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Review

Bbbbbb

Good firm

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