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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Nov 8, 2011

      OK

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is excellent Sales goals are fairly reasonable time off is good If you are someone who is looking for a job and go home it may be for you.

      Cons

      Benefits continually getting worse Never promotes from within If you get promoted, you will get paid far less for the same position as someone coming from outside the bank Does not care about keeping its best employees, very high turnover

      4.0
      Nov 6, 2011

      As this is such a big company, it's ALL ABOUT YOUR TEAM.

      Due diligence analyst, aml operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of things I enjoy my place of work. There are a ton of great people. The atmosphere in the office is largely relaxed- it is certainly many steps removed from the chaos of a trading desk, for instance. All of these things make coming into work something that I enjoy.

      Cons

      Constant change- as well as a RIDICULOUS amount of grey area that one must presume is a result of management not wanting to step on THEIR management's toes- these have been my biggest gripes. Lack of guidance and support from senior management is a big missing piece for me. If they engaged us, the employees, they would see SUCH a better return on employee engagement. With the resources and might of a company this size (CFG is a subsidiary of the behemoth Royal Bank of Scotland), things could be run so much smoother.

      2.0
      Oct 30, 2011

      Not a healthy environment

      Assistant vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Bank holidays and generous vacation. Location (depending on where you live). Fairly flexible work hours.

      Cons

      Favoritism was rampant. The only way to get promoted is if you were a favorite of a senior manager. All promotions were not created equally - different criteria is used depending on who you are.

      Viewing 4681 - 4683 of 4,790 Reviews
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      Glassdoor has 5,070 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.