Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 450 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "good work life balance that people would like" ((in 183 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 131 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 123 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "No bonus below Vice President" ((in 64 reviews)); "Long Hours (In Store Branch)" ((in 55 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Feb 26, 2021

Good company

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good salary good work good team

Cons

Work is hard benefits low career progress is bad

Citizens Response

5y

Thanks for the review — short, sweet and to the point! Best of luck in your next career opportunity.

5.0

Feb 6, 2021

very excellent

Systems administrator

Recommend

CEO approval

Business Outlook

Pros

good money good environment work life balance flexible great boss

Cons

no growth less education less benefit lunch time

Citizens Response

5y

Thanks for sharing your thoughts with us. We're happy to hear you enjoyed the work life balance here at Citizens. Best of luck in the future!

5.0

Jan 28, 2021

Good

Sales advisor

Recommend

CEO approval

Business Outlook

Pros

Really good for progression and improve

Cons

Can get very busy there.

Citizens Response

5y

Thanks for taking the time to leave such a great review! We're glad you experienced opportunities for career growth during you time with us - it's our goal to help colleagues succeed in their current role and get them ready for a future role.

Viewing 4732 - 4734 of 4,790 Reviews

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Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good company

very excellent

Good

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