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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jul 1, 2012

      Not for everyone

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Has blend of a big company and hometown bank.

      Cons

      Internal systems and talent level of management.

      3.0
      May 12, 2012

      Underwhelming

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work/Life balance is a great benefit

      Cons

      Lack of opportunities hurt employee morale

      4.0
      May 7, 2012

      The information age is killing retail banking

      Banker i
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Some of the best benefits I have ever seen - Decent Pay for the work - Interact with customers face to face, meeting a variety of interesting folks you build relationships with - Low Stress especially if you are meeting your goals. Managers take most of the heat for things

      Cons

      -Sales Sales Sales! This is my main job responsibility and I am good at it, but getting the bodies to sell to is the difficult part. Sometimes when it is slow you will be telemarketing all day to existing customers and prospect. It's a drag and tough to get any results doing this. - Traffic continues to decrease. Banks are forcing people to use online banking and get e-statements otherwise they will charge you. This makes it so that sometimes I only 3 people ALL DAY on an 8 hour shift. Technology has basically eliminated the need to visit a branch anymore. -Repetitive Work in the same environment everyday - but I guess all desk jobs have some of that.

      Viewing 4759 - 4761 of 4,787 Reviews
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      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.