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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Jul 1, 2009

      Needs to be better performance management and more celebration of colleague accomplishments instead of micro managing

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great to have holidays off, great vacation time and benefits

      Cons

      goals get more and more unattainable on a quarterly level. There is always a new 'focus' or 'hot product'. The company needs to focus on their performance management from a new standpoint. some of the tools they have to determine how someone is performing their job is very counterproductive.

      3.0
      Jun 1, 2009

      Not the best place

      Teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide great benefits and a great starting salary for people who do not have a college degree or higher education.

      Cons

      The hours are horrible. They are so focused on selling the customer sometimes becomed irrelevant. They force customers into opening accounts just to meet daily goals and force employees to open accounts in order to leave for the day.

      4.0
      Apr 29, 2009

      Not the worst place to work, but be prepared to wait for that promotion.

      Banker i
      Recommend
      CEO approval
      Business Outlook

      Pros

      The best reasons? Well, let's see. In every branch I've worked in, all my co-workers have been extremely friendly and helpful, not only to their fellow colleagues, but to the community at large. Also, I find that when I need the occasional vacation day, it is usually never a problem. Although there is some competition, there is still a strong team atmosphere within each branch.

      Cons

      There are some downsides. If you'd like to get promoted within the company, it depends on who your manager is, and if that person is willing to support you in your efforts. I have found that some managers, not all, would rather keep someone in a position they may have outgrown but still do well in, than to challenge the individual with a more complex role within the branch.

      Viewing 4771 - 4773 of 4,787 Reviews
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      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.