Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,075 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 439 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 302 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 144 reviews)); "good training was present wihtin the company" ((in 87 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 196 reviews)); "You must get a good manager and department to succeed." ((in 124 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "No bonus below Vice President" ((in 57 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,794 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

Aug 21, 2024

Finance manager

Recommend

CEO approval

Business Outlook

Pros

People, place, campus, career, good

Cons

People, salary, systems, place, opportunities

Citizens Response

1y

Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.

5.0

Aug 21, 2024

Great place to start a career!

Cyber defense analyst

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunities to grow, good first job experience.

Cons

No work from home for SOC analysts.

Citizens Response

1y

Thanks for taking the time to leave a review! It's great to hear that you enjoyed your time with us.

4.0

Aug 21, 2024

Nice place to work

Sr. executive assistant

Recommend

CEO approval

Business Outlook

Pros

Good people, fair pay, nice environment

Cons

bonus structure is unfair to admin; tough to move up in some roles/departments

Citizens Response

1y

Thank you for sharing your thoughts. If you'd like to learn more about opportunities for advancement, we recommend signing up for an Office Hours session so you can discuss your career growth with one of our recruiters.

Viewing 514 - 516 of 4,794 Reviews

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Jobs at Citizens

Customer Service Representative

Janitorial Custodian - 2nd Shift

Customer Service Representative

Janitorial Custodian - 2nd Shift

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Finance manager

Great place to start a career!

Nice place to work

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Jobs at Citizens