Citizens reviews

3.8

72% would recommend to a friend

(1,286 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

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1K reviews

Reviews about "Compensation"

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1.0
Sep 14, 2021

Terrible Company

Recommend
CEO approval
Business Outlook

Pros

Some really good people work there, unfortunately none of them are in upper management.

Cons

First let me start off by saying I am all for diversity. When a company sends an email that says to look for woman & minorities to fill open positions that may not be bad thing until you start hiring branch managers with 0 banking or cash handling experience over people that have been at the bank for 3 years. If you go above your goals they will raise your goal to that level next quarter so instead of getting a better bonus you’re doing more work for less pay. They will also unethically raise your goals mid quarter just to really show how out of touch they are. Will micro manage things done in the system even when exceed your goals quarter after quarter. Ask for physical proof to take vacations. Never check in on branches when essentially everyone of them is understaffed, overworked & low morale. Computer systems so old that they aren’t even supported by windows anymore. No raise offered to moving to bigger busier branch meaning much more work and higher goals just to get the same bonus. Even after reporting 100s of millions of dollars in profit every QUARTER even during a pandemic.

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Citizens Response
4y
Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.
3.0
Sep 13, 2021

Too much sales pressure

Recommend
CEO approval
Business Outlook

Pros

Paid holidays. PTO. Nice coworkers.

Cons

Insane sales pressure. High goals. Survey pressure. Pay could be higher. Numbers come before customers best interest

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Citizens Response
4y
Thanks for your honest feedback. We're sorry that you didn't feel appreciated during your time with us. We can tell you that we wouldn't be able to serve our customers and communities without the dedication and hard work of our colleagues. We do appreciate the work you did for us and wish you much career happiness and success!
2.0
Sep 7, 2021
Recommend
CEO approval
Business Outlook

Pros

You will learn every position

Cons

Pay is bad and sales revenue is worse

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Citizens Response
4y
Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. If you'd like to share your concerns more, we encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727.
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