Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,080 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 453 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 310 reviews)); "Pay was good but not competitive within industry" ((in 226 reviews)); "Work life balance is good" ((in 177 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 137 reviews))

What are the cons of working at Citizens according to real employee reviews?

"You must get a good manager and department to succeed." ((in 126 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "No bonus below Vice President" ((in 57 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 55 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

72% would recommend to a friend

(4,799 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,799 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Jul 16, 2024

Community Service Culture

Manager, software engineering

Recommend

CEO approval

Business Outlook

Pros

Great at contributing to the community. Ok employee benefits.

Cons

Slower on tech adoption and changes.

Citizens Response

Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.

5.0

Jul 16, 2024

VP Digital Innovation and Strategy

Vice president, digital innovation and strategy

Recommend

CEO approval

Business Outlook

Pros

Good team, nice people, flexible working environment.

Cons

Quarterly reporting pressure made consistent planning difficult. Sometimes felt as though direction was unclear or communication around planning was poor.

Citizens Response

Thanks for taking the time to leave a review! It's great to hear that you enjoyed your time with us.

4.0

Jul 16, 2024

Great benefits and work-life balance, hate the politics

Digital content strategist

Recommend

CEO approval

Business Outlook

Pros

Great benefits package. Lots of PTO. Freedom to do good work. Supportive management

Cons

big DEI/ESG push for the sake of pushing it. I feel they talk the talk but don't walk the walk.

Citizens Response

Thanks for taking the time to leave your feedback. It's great to hear that you're enjoying the benefits here. We take all feedback under consideration and appreciate your insights.

Viewing 565 - 567 of 4,799 Reviews

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