Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Sep 15, 2025

Job

Recommend
CEO approval
Business Outlook

Pros

Great place to work and grow

Cons

High sales pressure at the bank

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Citizens Response
9mo
Thanks for sharing your thoughts! It's fantastic to hear that you're enjoying your time with us and we appreciate all your hard work. We couldn't do it without you!
4.0
Sep 14, 2025

Banker

Recommend
CEO approval
Business Outlook

Pros

Supporting environment from manager and other colleagues

Cons

Pressure to hit goals from upper management

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Citizens Response
9mo
Thanks for taking the time to leave a review. It's great to hear that you're enjoying your time with us. Thanks for all you do!
3.0
Sep 14, 2025

OK

Recommend
CEO approval
Business Outlook

Pros

Great hours. Pay is decent compared to other banks and weekly payroll is a plus. Benefits are ok but to get on a good health plan be prepare for payroll deductions over $100 a month. There are ways to lower the deduction if employees participate in heath activities through Castlight and other affiliated health partners.

Cons

I worked as an evergreen for couple months before being permanently placed at a branch. Unrealistic goals for some branches. They will set high goals for some branches with little traffic and expect these branches to meet goals by performing magic tricks. Sales are heavily pushed to the point where I've seen bankers getting fired for doing unethical practices just to receive sales credit. If the branch does meet quarterly goal, you would have to wait almost almost the mid to end of the last month in the next quarter for payout. They are also not saying the quite part out loud, and that is they really don't care about the customers, they're all about numbers and if those numbers are new money coming in. My manager in particular requires bankers to do after work events and activities that has nothing to do with Citizens (calls it networking events) and will guilt trip us if we do not attend.

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Citizens Response
9mo
We appreciate you taking the time to share your feedback. Every review helps us better understand the colleague experience and identify opportunities to improve.
Viewing 160 - 162 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.