Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,072 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 432 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "work life balance is good" ((in 185 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 129 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 126 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 61 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

2.0

Sep 2, 2015

Avp

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, horribly run bank. Does not value you talent or hard work.

Cons

Does not value talent or hard work. Poor management. No direction in organization - most quality talent leaves

1.0

Aug 20, 2015

Run for the hills

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck with decent benefits

Cons

Manager was by far the worst i've ever encountered in my professional lifetime. More interested in lecturing and talking down to employees rather than motivating and providing a good culture. Loves to talk about leadership and accountability but shows none themselves from management. My advice if you are thinking about going here...don't

2.0

Aug 19, 2015

Licensed Banker

Licensed banker

Recommend

CEO approval

Business Outlook

Pros

Allow you the opportunity to gain investment sales exposure and get your 6 and 63.

Cons

Micromanaged to the max. Way too much emphasis and sales pressure on banking products. Often have to leave the branch to find checking accounts, essentially a door to door salesman. Constantly have managers asking for all sorts of different production and activity reports daily/weekly. They also require you to predict sales every day. Outdated technology. Terrible training.

Viewing 184 - 186 of 4,790 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Barclays

3.8★Compensation & Benefits

Jobs at Citizens

Appraisal Senior Review Analyst

Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Avp

Run for the hills

Licensed Banker

Top companies for "Compensation and Benefits" near you

Jobs at Citizens