Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,072 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

73% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 432 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "work life balance is good" ((in 185 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 129 reviews)); "good training was present wihtin the company" ((in 100 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Poor upper management and disorganized retail structure." ((in 126 reviews)); "You must get a good manager and department to succeed." ((in 123 reviews)); "Long Hours (In Store Branch)" ((in 61 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Poor leadership and you have to be in the right “click”" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,790 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

May 15, 2025

Hybrid role, good leadership

Single point of contact (spoc agent)

Recommend

CEO approval

Business Outlook

Pros

Great upper management Good base pay Hybrid schedule

Cons

Peers aren't knowledgeable Difficult communication No bonus incentives

Citizens Response

1y

Thanks for taking the time to leave a review. It's great to hear that you're enjoying your time with us. We appreciate all your hard work!

4.0

May 15, 2025

Good company to work for

Investment assistant

Recommend

CEO approval

Business Outlook

Pros

Good benefits, team work , and work life balance

Cons

No communication, they don’t communicate changes until the day of

Citizens Response

1y

Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.

5.0

May 15, 2025

15 Years In - Still Growing, Still Grateful

Talent marketing manager

Recommend

CEO approval

Business Outlook

Pros

- Supportive culture that that invests in long-term careers - Real opportunities to grow, learn and evolve your skillset - Access to leadership and cross-functional collaboration - Strong focus on inclusion and belonging - Encouragement to explore new ideas and innovations

Cons

Like any large organization, change can take time - but it's worth the wait.

Citizens Response

1y

Thanks for sharing your thoughts with us today, and your talent with us for over 10 years! It puts a smile on our face to know you feel supported by our culture and growth opportunities. We can't thank you enough for all you've contributed and can't wait to see where your career takes you here!

Viewing 250 - 252 of 4,790 Reviews

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Jobs at Citizens

Appraisal Senior Review Analyst

Senior Appraisal Analyst

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Hybrid role, good leadership

Good company to work for

15 Years In - Still Growing, Still Grateful

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Jobs at Citizens