Pros
I work for the IT Group at Clark, Schaefer, Hackett & Co. and I would like to share my own opinion about Clark, Schaefer, Hackett & Co. from an IT perspective. To keep it simple: Clark, Schaefer, Hackett & Co. has the best IT Group I have had the pleasure of working for. CSH's IT Group's #1 mission is to provide the best possible Client Service to our Firm employees and our external clients. This in itself does not sound any different than other companies IT mottos, however Clark, Schaefer, Hackett & Co. raises the bar significantly. I can confirm that every single person in our IT Group is 100% focused on making sure our Employees and Clients receive the best possible IT service. We recruit, hire and train individuals who have a passion for IT and for providing excellent customer service. Every employee in our Firm, regardless of position, who submits a request for IT support, will receive support within 30 minutes. Over 90% of our IT support tickets are resolved within 20 minutes. Here at Clark, Schaefer, Hackett & Co. we strive to operate "Above the Line”. Working for this company has been the best position in my IT career and I truly enjoy my position.
Cons
From an IT perspective, the only CON would be longer hours during Tax busy season. Naturally, working for one of the top Accounting firms in the country, Tax Season is a very busy time of year. All of our Tax Professional are working longer hours and more days. As a result, we extend our service hours, work longer days and work on Saturday mornings up until April 15th. Working more could be considered a CON, however, we are helping our Tax Professionals to keep working efficiently and we are all a Team. Even though hours do get longer for a couple months during busy season, the hours do slow down during other periods of the year. To be quite honest, I don't mind the hours and the schedule, however I want to provide some form of feedback for this field so this is what I wanted to share. It's really not bad at all though.
