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ClassPass reviews

3.3

54% would recommend to a friend

(289 total reviews)
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Fritz Lanman

69% approve of CEO

54% positive business outlook

ClassPass has an employee rating of 3.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ClassPass employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

289 reviews
1.0
May 30, 2019

Good 1st Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free ClassPass membership - wear workout clothes to work

Cons

Honestly, I would not recommend this company to anyone. I met a lot of great people but my role was a joke. They are rapidly expanding in Montana which is the new call center for sales and there is no strategic approach. The commission structure is actually absurd. In my department, so many managers and teammates have quit during my tenure so that is a huge red flag. The opportunity for growth is limited, they will tell you the there is so much potential but there really was not. Again, there was some great people but I cannot tell you the amount of times walking in the hallways and exchanging a smile or a hello and people do nothing! The company is growing rapidly especially in international expansion but there is a lot on the home front that needs to be taken care of first.

2.0
Feb 16, 2019

Not What I Expected

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun office environment, occasional ability to work from home, casual dresscode (activewear encouraged), free work snacks. Decent starting pay. My immediate supervisor was absolutely wonderful and provided amazing feedback and weekly touchbases.

Cons

A major disconnect between departments. No communication between marketing/engineering/CX/accounts/etc. There will be price changes in the monthly memberships or promotion changes without any sort of communication. Work life balance is minimal. People take advantage of the snacks where I saw employees hover over the poor delivery guys while they were mid-stocking. No sense of connection or community within the company; high turnover rate.

5.0
Jul 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people. CP employs high achieving, interesting, intelligent people that are well-balanced and caring. Employees are encouraged to own work and go after the challenges that are interesting to them. Meaningful initiatives are resourced without friction. Good work is rewarded over face time. Casual, fun start up environment. Great Perks (cool office, free fitness classes, flexible hours, fun company events, unlimited vacation) Company is doing well and is the industry leading "disrupter"

Cons

Standard startup stuff - lack of bureaucracy/formalized company standards can lead to some messy meetings and inefficiencies.

Viewing 46 - 48 of 289 Reviews

Glassdoor has 316 ClassPass reviews submitted anonymously by ClassPass employees. Read employee reviews and ratings on Glassdoor to decide if ClassPass is right for you.