ClassPass reviews

ClassPass started off as a fun startup with lots of promise, but after the constant changes in staff and business model it became a miserable place to work. There were once a lot of perks (free unlimited ClassPass membership, catered meals, etc.) but once leadership took those away, we were just left with a low salary and long work hours. Promotions were hard to come by and when there was an opening, they promoted people with less experience and professionalism. ClassPass always promoted transparency but only when it suited them. Everything was all for show. They favored "yes" people and chastised those who spoke up and as a result, people just kept their heads down. Many of the changes to the business model felt deceptive to the consumer as well as to the studio partners. With the large number of people who have left, been laid off, or fired in the past few months it seems that more people are finally seeing that this place wasn't as great as it once appeared.

-Rampant toxic masculinity. C suite consists of 3 white males who are buddies from Microsoft, other female execs also byproduct of nepostim. No diversity of thought among them, total lack of empathy and interest in non-quantitative things like employee and customer experience, and stifling hierarchy. Ideas and decisions always top down and made in name of profit/"get rich quick" over people, mission, ethics or values. - Per another negative review, certain teams and leaders clearly not valued and any concerns expressed about this were continually dismissed. - Gaslighting and toxic positivity were the norm. No culture of accountability or introspection. When company saw 50% attrition post-COVID, leadership claimed it was to be expected because of the external climate versus looking inward on how they may be the problem. - Funny contradictions. Time and time again there were "can't see forest for trees" scenarios given overemphasis on numbers and data and lack of qualitative insights and intuition. Or better yet, sometimes the numbers and data were manipulated in a mind boggling way to dismiss problems. Ex: "Not that significant on a percentage basis" said about sexual assault cases on platform with wellness partners. - Lots of moral and ethical red flags. Just look it up Trustpilot and the numerous lawsuits filed by customers and partners. Not hard to find/no secret.