1. Management or lack thereof. I enjoyed working with my manager at the end but felt my concerns were never fully heard and I was not seen as the asset to the team that I was (I handled both Spanish and English sales). No opportunity for growth. I interviewed with my manager for a management position twice (once a year prior and once this current year before leaving) and she stated she “did not know I was interested in management” after being present for both of the interviews and hearing about my previous management experience. Management was very two-faced.
2. Constant change in expectations. No formal training. The position was constantly changing but the pay was not proportionate to our position.
3. The original commission plan was slashed almost in half and designed only for the top earners.
4. My original position was customer service. We combined the inside sales team with the customer service team and the training was horrendous.
5. Low call volume and outsourcing to Pune India and Bangalore. By sending some sales calls to Pune it lowered our US revenue.
6. Morale in general was low and when the manager I worked well with left (who had YEARS of experience in sales and was invaluable- I have NOTHING bad to say about her. She was great.), I decided it was time to leave as well. The management team left was all customer service management and there was nowhere to turn for any sales assistance.