Coach reviews

3.8

75% would recommend to a friend

(3,419 total reviews)
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Todd Kahn

86% approve of CEO

68% positive business outlook

Coach has an employee rating of 3.8 out of 5 stars, based on 3,419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

3K reviews
2.0
May 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great starting pay for a retail starting job, and better with experience. Definite chances to move up in the company. All benefits offered are great, and at a great price taken out of your weekly paycheck (which I think is very convenient). Most people are absolutely great to work with and professional.

Cons

Hours are being cut, still technically at full time hours, but the bare minimum. Then many new employees are being hired, which is counterproductive. Management has many miscommunications with various issues, and they also tend to play favorites in my particular store. Customers are sometimes extremely mean when not given exactly what they want (even when policy states you cannot do that specific thing, and regardless how nice you were about informing the customer of it).

4.0
May 14, 2014

Fun yet draining

Recommend
CEO approval
Business Outlook

Pros

Pay and benefits were excellent, still miss the insurance and bonuses .

Cons

Never ending frustration with trying to attain goals despite lots of returns and low foot traffic. Conversion was key but so is Adt and Upt. In our store it was extremely challenging to over come the small purchases and add on higher ticket items to achieve a bigger ADT . The days dragged at times and everyone wanted to use a coupon or promo even if nothing was going on.

4.0
May 14, 2014
Recommend
CEO approval
Business Outlook

Pros

-You are surrounded by handbags, and wallets and accessories all day. -Great discount -Paid either hourly or salary; non-commissioned based

Cons

-Scheduling; Often times you can be scheduled to work 7-10 days in a row varying from opening to closing. It makes you feel like you live there.

Viewing 3019 - 3021 of 3,419 Reviews

Glassdoor has 3,760 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.