Pros
The people were genuinely the best part of the job. I worked with smart, kind, and collaborative teammates, and there used to be a very strong bench of talent across the organization. Many employees truly cared about doing good work and supporting clients, and there was a sense of camaraderie that came from everyone trying to help each other succeed. Leadership was generally well-intentioned, and the culture valued being respectful and human.
Cons
Over time, change and churn made it difficult to maintain continuity or deliver consistently high-quality client work (change is a constant, so this isn’t something that was unexpected). There wasn’t a clear structure in place for knowledge sharing or documentation, so a lot of institutional knowledge walked out the door as people left. Teams were stretched very thin, often juggling too many accounts or responsibilities at once, which led to burnout and made it hard to be proactive or strategic. As a result, client work sometimes suffered despite everyone’s best efforts.
