Pros
The ample amount of VTO and PTO makes working there tolerable
Cons
This disorganization is insane. Management makes changes on whims and expects us to catch on but can never explain their own process when we ask questions. We have to placate Humana since they are over us but Humana agents disregard us at every turn. They waste so much of our time but we can't call them when we need clarification on anything. So much frustration and confusion. The absoulute worst offender is Business Planning. They have never been able to project adequate numbers so they're always innundating our support channel with requests for agents to take calls. This takes away our ability to tend to other functions as we're stuck on the phones due to poor projections by them. I understand adjusting to business needs but business planning doesn't have a clue on how to schedule in a manner that covers all areas adequately. The amount of stress we deal with is too much at times. Lots of unaddressed tech issues that need to be looked at. Here we are in the middle of a huge ramp up and they let go of hundreds of seasonal employees hired to assist with the heavy call volume. The decisions made by this company is the reason most of their employes are running for the hills. Avoid Cohere at all costs. It sounds good on paper but the actual strategy for business needs a major overhaul.
