Alot of the employees are simply there because of the salary. There are not many people that enjoy the job or the environment. Most supervisors lack intelligence, professionalism and management skills. I was an employee of colonial penn dating back to the 90's, at that time Colonial Penn was an awesome company to work for. Through the years with changes in HR and the company as a whole it has steadily gone down hill. The caliber and professionalism of employees have declined along with choices made for supervisory positions have been a disgrace. The call center portion of the company is very high schoolish and is full of gossip, relationships and buffoonery . This behavior is not only within the representatives but also management. Goals that are required are outlandish! I personally know people that lost there job simply because they have stated their opinions or their supervisor has a personal vendetta with them. HR rep has close personal relationships with supervisors and allow them to make these decisions. They constantly fire employees because of their lack of achieving goals but the real problem is the management staff. If they had supervisors that actually had management skills they would definitely have a better group of employees! Do not apply for customer service position. It is really a sales position. Customer service is not as important as the sale that they want you to make at the end of the call. customer service representatives are the heart of that company and they do not get the recognition they deserve and are extremely overworked. CSR are always given more descriptions to their job but still want them to achieve sales goals RIDICULOUS!
