ComEd reviews

4.0

76% would recommend to a friend

(417 total reviews)

Anne Pramaggiore

71% approve of CEO

70% positive business outlook

ComEd has an employee rating of 4.0 out of 5 stars, based on 417 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ComEd employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

417 reviews
4.0
Dec 8, 2018

Customer Service Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High pay. Weekly overtime likely. Paid holidays from day one. 6 weeks paid training. Breakfast, lunch and Starbucks available to purchase without having to leave the complex. Food (usually pizza) provided with mandatory overtime shifts. Half hour lunches.

Cons

Union pay means union dues. During bad weather or when there are services outages overtime is mandatory. 70% of customer calls are from unhappy customers. Call quality is strictly monitored using overseas (English as 2nd language) monitors. Job satisfaction (beyond pay) is low. Perfect call quality and schedule adherence is heavily emphasized without any real incentives for meeting these expectations. Managers are rarely available for escalations or assistance. The rules or expectations are constantly changing which creates a stressful work environment

1.0
Nov 24, 2018

horrible

Recommend
CEO approval
Business Outlook

Pros

the training is great they take you step by step

Cons

very disloyal and discriminators in the company due to race and sexual orientation

Viewing 313 - 315 of 417 Reviews

Glassdoor has 561 ComEd reviews submitted anonymously by ComEd employees. Read employee reviews and ratings on Glassdoor to decide if ComEd is right for you.