ComPsych reviews

My experience at ComPsych was atypical in that I received a great deal of career development. I had the opportunity to work with truly passionate people who not only invested in me but invested in ComPsych’s products and overall brand quality. That being said, it’s time to address the elephant in exit surveys… If this place does not start investing in its human capital it will burst into a flaming dumpster inferno inextinguishable by anything save an act of God. There are talented people all over the ops center and instead of empowering them to come forward with ideas, form committees, and spearhead initiatives management gives them pizza and tells them their place is in the queue. As a result, the creative energy that could be spent streamlining processes is instead spent dogging the company on Spark and making expertly crafted MS Paint creations. A refrain I consistently heard at ComPsych was “Well they signed up to be call center reps, they should just take calls”. At the time, this sounded sensible enough to me. It only took a few days gone to realize this thinking is not only dated, it’s completely misguided. These are adult employees. They need to feel like what they are doing matters and has impact, not just at the micro “We took 1200 calls yesterday yaaaah” level, but in a real systemic way. They want to leave work knowing that maybe not tomorrow, maybe not next week, but eventually one of their contributions is going to mean something to both the department but also the company. ComPsych needs an employee development program, ComPsych needs clear and compelling company values, and above all ComPsych needs a willingness to accept the idea that not all time out of the queue is unproductive time. Get the queue under control and then lets start talking about the one thing ComPsych claims they were founded to care about, people. I miss you guys. Stop reading this on your work computers. I see you.

I feel so lucky to have gotten out so quickly. This company only cares about its customers and not the employees. The “team leads” or “clinical managers” use the company “Spark” (instant messaging) to talk poorly about the GRU GC/GS employees... and sometimes even accidentally send it to the person they’re talking about or do it right in front of you when you’re at their desk to ask a question! :))) This company solely cares about numbers- quantity over quality for them. It’s not our fault the queue light keeps blinking. You keep worrying about bringing on more and more companies when you can’t even keep your own employees to staff them. And then you try to tell us to work harder and faster, as if that’ll solve it. I had to ask HR 4 times about an exit interview before I received one. HR/Directors will purposely not respond to emails. No healthy snacks PTO is horrible when you take into consideration that those are also your “sick days” Salary is a joke... even with their recent increase to $38,000 for starting (for masters level, that is) All new employees start on night shift (11:30-8p) which you won’t think is bad...until you do it. Managers only talk to you when you do something wrong and the company never praises or recognizes when you’ve done something really well or saved a life. If you’re a true social worker/counselor, you’ll clearly see all the unethical ways in which CP operates within one week of working for the company (main reason I left). You are NOT treated like an adult and you’re constantly micromanaged and not trusted to fully do the job you were hired for. Even as a salaried position, you have to clock in and out every single day and they check that on the minute. One day, it was 4 minutes after my shift started and my entire floor received an email asking the later shift why they weren’t on phone calls yet when..... idk... we have to check our emails and log in and maybe stop to ask a manager a question. 4 minutes. Yikes. AND to top it off... if you receive a child abuse case and are the counselor the patient/client tells... you have to pass it on to a Care Reviewer who decides and “maybe” reports it. That’s not even legal. Again- do NOT work here, even if you’re desperate.