1.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook
Pros
You get to work from home.
Cons
Management is contradicting depending on which team lead you ask your question. Policies are constantly changing but notices of the change are not well communicated, if at all. Benefits offer good coverage, but are very expensive. Company prides itself on worklife balance- but for clients, not employees. In this position you are trauma dumped all day long and expected to return to queue to help the next caller immediately. If you don’t, you’re questioned and called out on the time spent out of queue. CONSTANT tech issues from the computer itself to the software being used.