Comcast Comm Ops II, Dispatch reviews

Leadership is horrible. Don't get me wrong. A few of the local supervisors are really good. Other have been promoted beyond their capabilities. Comcast touts a mantra of "One Comcast" that couldn't be farther from the truth. Every work group within Comcast has its own set of goals and metrics and none of them are pointing in the same direction. What's worse is this is the worst communicating company I've ever worked for bar none. So with this combination Comcast across the board spends a disproportionate amount of time and resources misfiring causing customer aggravation, constant employee churn, and they unnecessarily burn through resources and customers like they have them to spare. As an employee it's ungodly frustrating to work for a company that has no interest in providing you (the employee) the tools and resources you need on a daily basis to create a positive experience for your internal and external customers. I have to literally fight my employer (Comcast) DAILY to get what I need to service their customers. Training is entirely inadequate for company employees. This is the reason when you call Comcast it depends on who you get as to what kind of service quality you receive. It's basically up to the person to train themselves, or don't. Comcast doesn't care and they won't fire anyone for poor performance (no accountability). That … and the fact that there are more contract workers here than there are actual company employees and the contract workers have zero accountability. The further up the leadership chain you go, the more disconnected they are from what's going on at your level. The problem is this is where all the decisions are made and handed down to your level. As such, the decisions that are handed down by the corporate overlords make little sense to the day-to-day operations on the ground and are further complicated by the lack of communication of their decisions to all applicable parties.