Comcast Customer Service (CSR) reviews

3.1

55% would recommend to a friend

(687 total reviews)
avatar

Brian L. Roberts

74% approve of CEO

46% positive business outlook

Customer Service (CSR) employees have rated Comcast with 3.1 out of 5 stars, based on 687 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

687 reviews
2.0
Mar 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits [ackage, liberal vacation and flex time leave Great products Great research support for AE's but you better know how and when you run it because no one esle will or have time!

Cons

It's media- cronizism is rampnat, management by confrontation. Our joke was always " Your success could contribute to your dermise" Company and local management teams have " right" to take accouts a way ( yes, even the one's you brought in" thus, they control what you are really going to make in income and is not always based upon "performance". Tedious amounts of weekly reports. Most senior people ( in media, that's two or more years anymore) leave. Burned out, under appreciated, stuck training the neebie because management lied about how big the book of businesses you would recieve was and therefore how much less you are actually going to make! My co-oworker of 5 years was at 150% of budget in 2010, put on probation, because he was not updating his daily CRM call software as to daily activities- guesss making money for the Company was not the priority. They measure you on a matrix,- sales, team player, reporting, other duites etc. so no matter how you doing there is always wiggle room for criticism and mangement to exhort control over everyone. If you are one of the few hiiting your budget, your reward next year is probably 15% more. Like I said, Your success can contribute to your demise!

3.0
Jan 26, 2011
Recommend
CEO approval
Business Outlook

Pros

The Cable, phone and internet discounts are nice. You can get $250 worth of services for $50. You also learn about things you did know you had access to.

Cons

At least in the customer service area, it was very unorganized and the line of communication was only open occasionally. We were often informed about changes the day they went to effect or after the fact.

3.0
Jan 14, 2011
Recommend
CEO approval
Business Outlook

Pros

good benefits, good discounts, pay is ok

Cons

overwhelming responsibility long hours to that will break your back

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