Comcast reviews

3.8

68% would recommend to a friend

(18,797 total reviews)
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Brian L. Roberts

72% approve of CEO

58% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,797 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
3.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

- Employee values - Timely reviewing employees feedback

Cons

- Job security is not sure.

5.0
Mar 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Comcast Technical Support provides online, chat, and phone assistance for onboarding agents, and the environment is fast‑paced but not overwhelming. The work itself isn’t difficult or stressful, and you’re never left on an island. You collaborate with multiple departments daily, and there is strong team support—especially during urgent or complex situations. It’s a role where you can grow, stay engaged, and feel supported while helping customers and fellow agents succeed.

Cons

One challenge in the role is the expectation from onboarding agents that you should immediately know the answer to every issue that comes up. When a situation requires research or escalation, some agents become frustrated with having to wait for an accurate resolution. That pressure can feel deflating at times, especially when you’re committed to giving honest, thorough support rather than guessing.

Viewing 136 - 138 of 18,797 Reviews

Glassdoor has 20,311 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.