Comcast reviews

Comcast production jobs: field technician support, general customer service, billing, retention, dispatch, telephony order management, and collections all had quotas which require the Comcast employees to process a certain minimum number of inbound calls, outbound calls, or repair trouble tickets within 5-8 minutes which can be unrealistic depending on the nature of the trouble or customer issue. The call center sales reps have only five minutes to sell video, telephony, and high speed internet services to each customer. Now, how can anyone explain the features and prices for three products in less than five minutes to customers who may not want to switch their telephone and internet services? When I was a telephony day of install agent, many times I had to wait for the EMTA (Embedded Multimedia Terminal Adapter), aka Comcast telephone box, to boot-up which could take 2-3 minutes thus cutting into my call quota time. Sometimes, I had to upgrade the firmware for the installed EMTA and that took 6-minutes. I know many of my co-workers would would perform incomplete installations to maintain their call quota times and production numbers thus many field technicians had to call back 2-3 times for troubleshooting help to complete their installations. Due to the nature of Comcast's services, customer service related and field technician support related work is seven-days a week so forget about Saturday and Sundays off. Do not count on job security. Comcast has outsourced telephony installation support work to the Philippines and they have transferred collections work from Livermore, CA to somewhere in Utah. The transferring of work outside California or outside the United States does not lower the cost of services to consumers or increase Comcast employee wages, rather the management decisions are to help increase investment returns to stockholders.

pays alot lower than others in same field at different companies, pay scales low, should pay on performance, not time