2.0
Nov 7, 2010
Recommend
CEO approval
Business Outlook
Pros
-Large company with respectable and trusted brand name -Company has own office building which is clean and well maintained -Friendly and social environment -Relaxed dress code -Company has a very comprehensive 6 week hew-hire training process -Frequent product and procedural trainings -Good benefits package
Cons
-Company does not delineate between customer service and sales departmental functions, Comcast believes they are one in the same -Company places a heavy emphasis on sales, including up-selling -Company enforces scripted language instead of allowing free dialogue from CSRs when interacting with customers -Promotions are OK, however interdepartmental transfer is quite limited
