Comcast reviews

3.8

69% would recommend to a friend

(18,798 total reviews)
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Brian L. Roberts

73% approve of CEO

58% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
4.0
May 10, 2010
Recommend
CEO approval
Business Outlook

Pros

The shift availability is great. Ranking is based on your states not your seniority.

Cons

The calls become unbearable at times. Hearing customer complaints all day long is something you get used to.

2.0
May 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Good pay for the work that was done, excellent benifits, great people on my team, take home vehicle.

Cons

Management spends more time worrying about their own job than paying attention to customers’ needs. The company does not have a handle on what the customers really want, and cannot deliver on stated promises. Too many layers to customer service, no such thing as one call resolution.

5.0
May 10, 2010
Recommend
CEO approval
Business Outlook

Pros

Being a retention specialist at Comcast I was asked to be myself when interacting with my customers. I wasn't asked to read a script. The respect I received from my supervisor and manager is a beautiful thing. I was recently out for back surgery and probably wont be returning due to medical reasons but Comcast never sweated me, even when I ran out of FMLA they were there for me. I started as an entry level billing rep at a pay of $12.88 per hour. Coming from Sun Microsystems HR division where I made quite a bit more. I was told to do the job for six months and if keep my nose clean, I could apply for any job in the company. I did not believe them. On the day of the six months I applied for my current position and got the job. I was making so much money and having fun doing it. I was told I could be in control of my pay. I didnt believe them but it happend. My check was directly proportional to my level of motivation to the job I accepted. I was never lied to, never toyed with and always respected. Comcast is probably the best place to work in Morgan Hill, CA if not the world. I owe them so much and I will miss them.

Cons

Sitting here with wattery eyes I really dont have any downsides. Accept the fact that soon I will lose my employee benefit of free cable.

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Glassdoor has 20,312 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.