Comcast reviews

Taking incoming customer calls is extremely stressful. As with most call centers, phone agents are given certain "metrics" (call handle time, sales, etc) which must be met; if they are not, the rep will be "written up" which can result in termination. If reps are on a phone call with a customer longer than 10 min they receive messages from management telling them to wrap up the call & get on to the next one. Many employees do not last past their first year. There is little incentive to resolve the customers' problem over the phone, however there are a lot of incentives to sell products/services. Employee morale is low- some reasons are: daily verbal abuse from customers, constant threat of loosing employment if metrics are not met. Policies and procedures can change daily & if employees don't bother to read their email then they give customers incorrect information.

Poor leadership communication, stressful job.