They have no idea what they are doing
Pros
Great job, good benefits, no customer stress, simple, No customer interaction or abusive customers
Cons
AWFUL training, Lack of concern for employee health, and practically no training, you are expected to train yourself. Training was completely disorganized and poorly planned. I was having to put my health in jeopardy and lose sleep (which is a trigger for seizures) trying to catch up to their expectations for no reason. This also caused a seizure while at work as I was going off of 4-5 hours of sleep, waking up early to try and get a head start, which still was not enough for them. They will pretend you will be with the company long-term and then let you go. Management is nice but completely out of touch a lot of the time and lack of flexibility with numbers. They do not allow you to CHECK your numbers accurately and it's a mystery until you meet with sup. And most of the training tools are dated to 2004-2008, so really I cannot grasp why they haven't updated things. Poor communication, lack of resources and lack of organization, expecting you to train yourself, and act as if you are already supposed to know how everything works when you get hired. Really, compared to other employers, there is no real comprehensive training.