Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 21 reviews)); "Great people to work with" ((in 15 reviews)); "Like family benefits are good" ((in 13 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 13 reviews)); "Some coworkers were great and supportive" ((in 12 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 16 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 11 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 8 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "The insurance is expensive and doesn't cover much." ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (351 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

351 reviews

5.0

Jan 14, 2026

Great Company

General manager

Recommend

CEO approval

Business Outlook

Pros

Great Management, acceptable pay with a winning drive.

Cons

Long hours, but if you can work around them then it’s do-able.

5.0

Dec 19, 2025

Great Team-Great Community

Senior media buyer

Recommend

CEO approval

Business Outlook

Pros

The unity and teamwork at this company are impeccable. The leaders lead with commitment, compassion, knowledge, excitement, and drive. This creates an environment that builds an alignment in motivation to do the best job that you can with integrity and balance. They are community oriented as well, giving back is an integral part of the values. I am very proud to be a part of this team! There are many opportunities for growth, as they also have a mentorship program, if you have a desire to learn other areas of the business. They have remote positions, which is one of the best perks for me.

Cons

I don’t have any cons about the company. I know that sounds unrealistic, but it is true. If I had to pick something, it would be IT issues, but, that is every single computer in the world. So it is not a con against CCFI, just computers.

Community Choice Financial Response

6mo

Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to continue to improve.

1.0

Dec 4, 2025

Steer Clear

Genearl manager

Recommend

CEO approval

Business Outlook

Pros

Titlemax was great before Community Buyout

Cons

They bought out Titlemax and it when down hill.

Community Choice Financial Response

6mo

Thank you for your time and sharing your experience with the Company. Business transitions often come with changes, and we recognize that they can impact employees differently. Our commitment remains to foster a workplace where employees feel valued, have opportunities to succeed, and are incentivized in a multitude of ways for their work. We appreciate your contributions and wish you the best in your future endeavors!

Viewing 73 - 75 of 351 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative