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Community Choice Financial

Engaged Employer

Community Choice Financial reviews

3.8

68% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

351 reviews
5.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Working at Community Choice for the past 14 years has been an incredibly rewarding experience. One of the most defining aspects of my time here has been the clear path for upward career progression. From my first role to my current position, I’ve had the opportunity to grow, take on new challenges, and continuously expand my skill set. The company truly invests in its people, offering resources and support to help employees reach their full potential. Another standout feature is the performance-based culture. Hard work, innovation, and results are recognized and rewarded, creating an environment where excellence is encouraged and celebrated. This culture has motivated me to consistently strive for improvement and deliver my best work. Finally, what makes this journey truly special is the incredible team of coworkers I’ve had the privilege to work alongside. The collaboration, camaraderie, and shared commitment to success have made every project meaningful and every challenge surmountable. It’s rare to find a workplace where the people are as talented as they are supportive, and I’m grateful to be part of such a team. I’m proud of what we’ve accomplished together and excited for what lies ahead.

Cons

Over the years, the company has consistently improved its benefits package—offering better healthcare options, PTO plans, retirement plans, and wellness programs that support employees and their families. However I think this is one area we can always strive to advance, to ensure we are competitive with other companies of our size.

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Community Choice Financial Response
6mo
It sounds like you are enjoying your time with us! Thanks so much for leaving a review. We wish you continued success in your career with the Company!
1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Longstanding relationships with staff and peers, ability to serve customers and make a difference

Cons

A well run company would have shed the current field and operations execs a long time ago- might have been fine operators when CCF was a mom and pop operation, but at a business this size, you need innovative forward looking leadership, not nearly out to pasture folks stuck in their ways, resistant to change for the better and/or have too much ego to adopt better run practices from acquired companies. It’s been a recipe for disaster. The fault ultimately lies on the shoulders of the CEO, who is MIA and does not have the skillset needed to perform his role. There is a vacuum of leadership as a result, which has led to chaos. Complete disjunction between field and corporate. No one is in charge of the whole operation because the CEO doesn’t perform his role. Never been at a company with so little communication or involvement by the person in charge.

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Community Choice Financial Response
6mo
We appreciate your feedback, thank you so much for leaving a review. It is important for us to recognize constructive criticism; we will be sure to review your suggestions with our management team.
5.0
Nov 4, 2025

Growth from within

Recommend
CEO approval
Business Outlook

Pros

All any company can do is give you an opportunity. I startedas a customer service rep and I’ve worked my way up. Yes, there are challenging times but the financial rewards and being able to determine my own future and income, is what drives me every single day.

Cons

You have to work some nights and some weekends, but it’s way better than traditional retail.

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Community Choice Financial Response
6mo
Thank you so much for taking the time to leave a review, we are thrilled to hear about your positive experience at the Company. It is important that we know what we’re doing right in order for us to continue to improve.
Viewing 88 - 90 of 351 Reviews

Glassdoor has 363 Community Choice Financial reviews submitted anonymously by Community Choice Financial employees. Read employee reviews and ratings on Glassdoor to decide if Community Choice Financial is right for you.