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      Community Choice Financial

      Engaged Employer

      Community Choice Financial reviews

      3.8

      68% would recommend to a friend

      (351 total reviews)

      Kyle Hanson

      70% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      351 reviews
      1.0
      May 2, 2025

      Titlemax was a great company

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros (Prior to Community Choice Financial Acquisition): • TitleMax was an excellent employer for many years. • Offered great hours, strong benefits, and multiple bonus opportunities. • Employees were incentivized through a performance-based bonus system, which included: • Percentage of store profit (profit sharing). • Percentage of loan production generated. • The bonus system motivated employees to work hard, grow the store, and increase profitability. • High-performing employees could earn significantly more than base pay — bonuses often made the job financially worthwhile. • Created a culture of ownership, drive, and accountability.

      Cons

      Cons (After Community Choice Financial Acquisition in Late 2023): • Transparency has disappeared — important changes are not communicated clearly or in advance. • Profit-sharing and loan production bonuses have been removed or drastically cut. • The company now offers only a low hourly wage, with little incentive to exceed expectations. • Employees have suffered massive pay cuts (e.g., from $100K/year to $60K/year). • Morale has dropped, as staff feel their hard work no longer matters. • Legacy employees are quitting, unwilling to accept 30–40% pay reductions. • Last-minute changes to pay and bonus calculations create confusion and mistrust. • Employees are now more likely to do the bare minimum, due to lack of reward for extra effort. • The shift has created a culture of disengagement and frustration

      Viewing 121 - 123 of 351 Reviews
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      ReviewsCommunity Choice Financial reviews

      Glassdoor has 363 Community Choice Financial reviews submitted anonymously by Community Choice Financial employees. Read employee reviews and ratings on Glassdoor to decide if Community Choice Financial is right for you.