Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"1. Prior to CCFI buying out TMX.... pay was good... pay cut was drastic." ((in 20 reviews)); "Like family benefits are good" ((in 17 reviews)); "Great people throughout the company!" ((in 14 reviews)); "Great team!" ((in 12 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 12 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Horrible management starting at Director level and getting worse the higher it went." ((in 12 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 9 reviews)); "high stress, lack of training, unrealistic goals since Covid" ((in 6 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(351 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (351 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

351 reviews

1.0

Mar 31, 2025

Immoral, Unethical, Money-hungry Company. Mass exodus in progress

General manager

Recommend

CEO approval

Business Outlook

Pros

If you are desperate, they will hire just about anybody breathing as long as you don't have an active loan.

Cons

It is clear by the actions of your corporate leadership you don't care for your employees. Message heard. Don't ask us to recruit, solicit donations, or push your new products - it doesn't matter since at the end of the day you will cut our pay after all our efforts. I hope your new yachts are worth the core of your company leaving. Wishing you nothing but failure moving forward. This is the worst company I ever worked for.

2.0

Mar 28, 2025

Okay

General manager

Recommend

CEO approval

Business Outlook

Pros

flexible and closed Sundays. Some holidays off

Cons

Pay was good at beginning but since bought out pay is no longer good

1.0

Mar 26, 2025

Run away

General manager

Recommend

CEO approval

Business Outlook

Pros

Great training program and rapid advancement due to high turnover. Good hours.

Cons

Company is shady from top to bottom. Two days before payday, they will surprise you with changes in store expenses to reduce your bonus pay. They will even make the “new expenses” retroactive to pay you less.

Viewing 136 - 138 of 351 Reviews

Jobs at Community Choice Financial

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative