Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

4.0

Apr 25, 2023

Working Experience

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great environment, people are helpful and attentive to concerns. I definitely had work-life balance

Cons

Little increase but they're working to improve it

Compass Experience Labs Response

2y

Thank you for sharing! We review salaries 2x per year and created a clear career path last year.

5.0

Apr 6, 2023

I like it.

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Easy, the hours allow you to have a life during business hours. Good work/life balance

Cons

None to tell. Personally I haven’t gotten use to biweekly pay. It does help me manage money better.

Compass Experience Labs Response

2y

Thanks for leaving us a review!

1.0

Jan 10, 2023

Good For Short time

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You work from home. provide equipment

Cons

- You dont get a raise for 18 months but they every 6 months tell you how your productivity is going. ( If you want employees to be productive maybe not wait a 1 year 6 months to give them a raise) - Some project leads dont care how you feel

Compass Experience Labs Response

3y

Thank you for providing feedback about your experience with Compass. We strive to have regular performance discussions with our associates to ensure they consistent feedback about how they are doing. I'm sorry to hear that this has not been your experience, and that you've felt that some of the leaders you've worked with do not care. I would invite you to share more with our people team so that we can help with some of your concerns. Regarding pay, we have invested in pay increases and will be implementing a company-wide performance review process this year as well. Our goal is for every employee to know where they stand, how they're doing, what they need to do to improve, and the financial outcome of their performance over time. Thanks again for sharing your thoughts.

Viewing 70 - 72 of 103 Reviews

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Jobs at Compass Experience Labs

Healthcare Operations Manager

Workforce Management Capacity Planner - PH

United States

View job

Technical Support Associate - PH