Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the pros of working at Compass Experience Labs according to real employee reviews?

"life balance and permanent work from home" ((in 13 reviews)); "The culture is great as a whole." ((in 8 reviews)); "I love working in this company since the management and people are great!" ((in 7 reviews)); "Good work/life balance" ((in 5 reviews)); "Decent Benefits" ((in 5 reviews))

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

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Compass Experience Labs

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Work/Life balance

4.0

Culture & values

3.9

Senior management

3.8

Career opportunities

3.7

Compensation and benefits

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

103 reviews

5.0

Sep 29, 2022

Wonderful company

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

This company is a great company to work for. They care about the employees and don’t just think of them as a number. They care about you and are willing to help you succeed in anyway,

Cons

I have no cons to put. Wonderful company

Compass Experience Labs Response

Thank you for your feedback on Compass!

5.0

Sep 29, 2022

Awesome place to work!

Employee services coordinator

Recommend

CEO approval

Business Outlook

Pros

There is a great family like atmosphere & culture, you are actually cared about as a person and not just a number. Fun surprises from time to time. Opportunity for growth. Great communication and transparency from all levels of leadership. We work with a lot of fun brands!

Cons

I truly cannot think of any at this time.

Compass Experience Labs Response

Thanks for your feedback and for the work you do for Compass! We appreciate your insight.

5.0

Sep 29, 2022

A breath of fresh air

Account manager

Recommend

CEO approval

Business Outlook

Pros

Compass experience labs is a people first company, truly. They put on emphasis on making sure everyone feels like a person and not a number. Compass is doing call center work the right way, making sure that customers and employees are getting the best experience possible. Plus Compass is fully remote with no expectation to go into the office. With lots of programs and schedules Compass has a place for everyone!

Cons

None - if you're looking for a place where you will enjoy coming to work everyday Compass is the place to be!

Compass Experience Labs Response

Thanks for your feedback!

Viewing 76 - 78 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

Remote

View job

Account Executive Associate

Remote

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Workforce Management Capacity Planner - PH

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Wonderful company

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A breath of fresh air

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