Does Compass Experience Labs pay their employees well?

According to anonymously submitted Glassdoor reviews, Compass Experience Labs employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Compass Experience Labs. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Compass Experience Labs?

72% of Compass Experience Labs employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Compass Experience Labs 4.1 out of 5 for work life balance, 4.0 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Compass Experience Labs?

Customer Service Representative (14) , Team Leader (11) , Customer Service Representative (CSR) (5) , Customer Support Associate (5) , Team Lead (5) , Customer Service (4) , Customer Service Associate (4) , Customer Service Agent (3) , Director of Operations (2) , HR Assistant (2) , IT Support Associate (2) , IT Support Specialist (2) , Program Lead (2) , Trainer (2) , Workforce Real Time Analyst (2)

What are the cons of working at Compass Experience Labs according to real employee reviews?

"Very bad management, TLs, SOMs and OMs doesnt know what to do." ((in 10 reviews)); "Compensation package is limited to salary, without traditional Mexican l" ((in 3 reviews))

What are the top reviewed Compass Experience Labs locations?

Columbus , Lindale , Cleveland , Dayton , Colorado Springs , Williamsport , Gainesville , Palm Coast , Brooklyn Park

Compass Experience Labs reviews

4.0

72% would recommend to a friend

(103 total reviews)

Erin Armendinger

79% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Compass Experience Labs has an employee rating of 4.0 out of 5 stars, based on 103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass Experience Labs employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

103 reviews

5.0

Mar 3, 2025

Great Company & People

Trainer

Recommend

CEO approval

Business Outlook

Pros

I love working in this company since the management and people are great! They support and provide the tools that we need to be successful in the job that we do.

Cons

Everything is great and I have no concerns right now.

5.0

Mar 3, 2025

Great company to work for

Associate

Recommend

CEO approval

Business Outlook

Pros

Compass really put their employees first. They create a supportive and inclusive environment where everyone feels valued, and they offer great benefits and opportunities for growth. What I love most is their commitment to doing things the right way. The company operates with a lot of integrity—transparent communication, ethical decisions, and always doing what's best for everyone. It’s not every day you come across a place that balances success with such a strong sense of values.

Cons

None, leadership is very transparent on changes

5.0

Dec 24, 2024

Great place to work

Hr assistant

Recommend

CEO approval

Business Outlook

Pros

Great team, great work environment

Cons

The only bad thing I could probably talk about is that the jobs are temp

Viewing 76 - 78 of 103 Reviews

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Jobs at Compass Experience Labs

Technical Support Associate - PH

Healthcare Operations Manager

Remote

View job

Account Executive Associate

Remote

View job

Workforce Management Capacity Planner - PH