Compass Experience Labs reviews

There are no raises or bonuses offered for consistently good performance. I don’t know how they expect to retain hard working employees when they keep their wages static. The only way to get a raise is to get promoted and promotions are not often available. A lot of the positions feel like dead ends. Despite having worked there for multiple years and been a reliable employee during the pandemic who consistently came to work and did a good job, the last raise I received was in January 2020. There are better remote customer service jobs available out there. The environment at Compass is unpleasant and stressful.

- Poor upper management - No opportunities for advancement or a decent living wage - Company culture is eroding - Bleak outlook for company; clients and good employees fleeing - Good managers are being marginalized by new hires who make twice as much money and have little or no experience in the industry - Long time employees who were important to the success of the company have been treated like garbage - No longer a company focused on taking care of clients, customers, and employees. Clients are leaving because they are no longer valued by upper management - No focus on customer service, which is what the company is supposed to be about