Absolute train wreck of a company, steer clear
Pros
Literally the only pro is working from home. That’s it.
Cons
I could go on for years about the awful time I had at compass. From the start, I was lied to about the call volume I would be experiencing. I was assured call volume was low and relaxed, only to be thrown into a little scam business, OCM. OCM takes customers money without delivering product, and of course customers call in upset. We were given no answers for the customers, and had to literally tell these people “we don’t know when your order will be here, and we can’t cancel it either.” Management was unsympathetic to the extremely tense environment, openly pitting employees against each other to win meager prizes like a blanket for completing the most tickets, encouraging burnout and resentment among employees. We were also pressured into forced overtime, being told we needed to stay past our scheduled shifts in order to clear the phone queues, and anyone who stood up for themselves was targeted and fired. If you are a disabled person, I even more so encourage you to look elsewhere. There are no accommodations for disabled folks here, and they’ll fire you if you try to get them. The insurance is a joke as well.
