Compass reviews

3.9

71% would recommend to a friend

(2,506 total reviews)
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Robert Reffkin

75% approve of CEO

64% positive business outlook

Compass has an employee rating of 3.9 out of 5 stars, based on 2,506 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Compass employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Feb 26, 2024

Not a Good Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

All of the high ratings on here are from Agents (which are customers) not the employees themselves.

Cons

They say that there is "culture" at Compass, but there are only 2 employees in my office (including me). Overworked with awful pay (no raises in 2 years) Bad management that does not care about the employees whatsoever. Any extra effort/effort is rewarded with more work instead of better pay/benefits. Benefits were cut. 0 training/career development opportunities in two years. WFH/remote was abandoned. There are days were I am the only person in the office, and for some reason I must be there everyday?

1.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

-Some good agents and managers

Cons

-took away benefits with no warning. When I pushed back, HR tried to gaslight me into thinking it was my fault for taking things “out of context”. Not sure how a written agreement could be taken out of context but ok? -loves to push the “we care about our employees” narrative when the reality is quite the opposite. For example, when I received a company wide “Happy Mothers Day” email from the CEO while they were simultaneously changing, manipulating, and taking away my maternity leave benefits. -ever since compass started loosing massive amounts of money and laying off half of their employee population, they’ve outsourced certain positions to contract workers. This results in almost no continuity across departments which leads to a lot of confusion from the top down. No one seems to have any idea what they’re talking about. -zero incentives to work here

2.0
Jan 14, 2021

BIPOC Beware!

Recommend
CEO approval
Business Outlook

Pros

-Most coworkers are great -Good insurance -Bay area offices get lunch 2x/month (literally because there are no engineers, so they do not care to feed other staff) -Work life balance is great for certain departments

Cons

-Real estate agents who make the company even $100/year are allowed to walk all over staff with zero repercussions (calling at all hours, insulting staff, generally being abusive). Don't expect your sales managers to set boundaries, they won't. -HR is nonexistent, I reported an incident of racism that was severely mishandled and the person in question is still with Compass while all the people who reported it are not -I was the last POC at my office at the time of my layoff -If you are agent-facing, you will spend so much time explaining the company's buggy, counterintuitive product that no one wants to use, and you will have to make them use it so that the usage numbers increase -No room for growth unless you leave -Favoritism. So much favoritism. We had a staff member who no one liked and literally did nothing all day, yet they had worked for the company for 3 years and were untouchable -Never expect a promotion or a raise unless you scream and cry to your manager to get your way. My manager said I was in line for a promotion at the next review cycle, and instead docked me for "not being well known enough" to departments I never worked with (????). You might get a raise for $1-2k every couple years, but the review cycle also changes at least once a year to make it more convoluted/less likely that you will see any money -Want to do 3 roles but only get paid for one? Join agent experience! We became agent experience, product experts, and IT in a short period of time so they could lay off a bunch of staff. It wasn’t good. -You will see managers and employees who seemingly do nothing get promoted -Compass loves to brag about being so inclusive and diverse, but most agents are white, and those who get promoted or are in leadership are majority white. If you happen to be nonwhite, maybe you'll be tokenized so that you can appear in some pictures! -Upper management seems to only be hired if they've worked for Facebook/Google/Amazon/etc...and no other criteria

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Compass Response
5y
Thank you for your post about Compass. We regret that you did not have a more favorable experience. At Compass, our people are our greatest asset. We firmly believe that everyone should be treated with dignity and respect, enjoy a good work/life balance, and have opportunities for growth and advancement. We are also committed to fostering a diverse and inclusive workplace. Our mission is to help everyone find their place in the world, and that includes understanding and celebrating that each one of us brings a unique life experience and perspective to work. We take concerns about racism seriously. To that end, we fully investigate all such reports and take necessary and appropriate action to help make sure that we are all acting consistently with our values.
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Glassdoor has 3,117 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.