Pros
Most employees I worked directly with were very talented and easy to collaborate with.
Cons
- Announcing layoffs to a significant number of staff will happen sometime within a two month period leaving employees to fear coming to work daily. - The company is losing millions per quarter and the reason always seems to be the support staff not working hard enough for agents. - Never being able to say no to agents and being treated like garbage by all agents because that is the tone set on how to interact with staff from the CEO down. - 4 rounds of layoffs in 3 years - Asking employees to sacrifice for leadership and agents short comings financially including temporary pay cuts, guarantee of no raises or bonus, benefits slashed completely costing employees hundreds of dollars per month. - Leaking emails and fear mongering about job security among employees - Work is continually being offloaded to contractors overseas for lower rates and longer hours which employees state side can’t compete with. Employees are being gaslit when training these employees being told they won’t be replacing them only to be laid off weeks later.
